KingPalace Privacy Policy – Our Commitment to Keeping Your Data Safe

This Privacy Policy ("Policy") is issued by the KingPalace platform and applies to the kingpalace.click website, mobile app, and all related services. It sets out KingPalace's position on the collection, storage, processing, and protection of your personal information.

KingPalace believes privacy is a fundamental right. That's why we collect only the data we need and never share it with third parties without your consent. By using the platform, you agree to this Privacy Policy.

This policy has been written in Bengali for the convenience of our Bangladeshi members. KingPalace wants every member to be fully informed about how their data is handled.

KingPalace collects information from a variety of sources. Details are provided below:

Directly from you:

• Name, phone number, email address, and date of birth (collected at registration)
• National ID or passport number (for KYC verification)
• Bank account or mobile banking number (for payment processing)
• Address and other contact details

Automatically Collected Information:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Login and logout times and locations
• Gaming activity logs

KingPalace uses the information collected for the following purposes:

• Account Management: For account registration, login, and profile management.
• Payment Processing: To securely process deposits and withdrawals.
• KYC Verification: To comply with legal obligations for age and identity verification.
• Customer Support: To resolve your issues quickly and effectively.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: To analyze data and further improve your experience.
• Marketing: Only to inform you of promotions and offers, where you have given your consent.

KingPalace never uses your information for unauthorized or unnecessary purposes. Every use is consistent with this policy.

KingPalace does not sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Provider: Information required to process transactions is shared with Mobile Pay, Nagad, or your bank.
• Game Providers: Limited data necessary to operate the games may be shared.
• Law Enforcement: When required by a valid legal order or investigation.
• Licensing Authority: For mandatory reporting to regulatory authorities.

When sharing data with third parties, we ensure they maintain equivalent privacy standards. Data protection agreements are in place with all partners.

KingPalace uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

The types of cookies we use:

• Essential Cookies: Essential for login sessions and platform security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand site performance (anonymized data).

You can disable cookies through your browser settings, though doing so may affect certain features of the platform.

KingPalace uses industry-leading technology to keep your data secure:

• TLS/SSL encryption on all data transmissions.
• Passwords are stored using bcrypt hashing — plain-text passwords are never visible.
• Two-Factor Authentication (2FA) support.
• Automated suspicious login detection system.
• Regular penetration testing.
• 24/7 security monitoring.

Please note, however, that no transmission over the internet can be guaranteed 100% secure. Keep your account password strong and never share it with anyone.

As a KingPalace member, you have the following rights:

To exercise these rights, email us at support@kingpalace.click or reach out via live chat.

KingPalace does not retain data longer than necessary. Our general policy is:

• Data for active accounts is retained for as long as the account remains active.
• After account closure, data may be retained for up to 5 years to meet legal obligations.
• Financial transaction records are retained for the period required under applicable government regulations.
• Marketing data is removed immediately upon opt-out.

KingPalace strictly prohibits use of the platform by anyone under 18. We do not knowingly collect information from minors.

If we discover that a minor's data has entered our system, the account will be closed immediately and all associated data will be permanently deleted.

If you believe your child has created an account, please contact us immediately at support@kingpalace.click.

KingPalace may update this Privacy Policy from time to time. For significant changes, members will be:

• A notification will be sent to your registered email address.
• A pop-up notice will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes takes effect as acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account.

For any privacy-related questions, requests, or concerns, please get in touch with us:

We are committed to responding to privacy-related requests within 30 days of receipt. For complex cases, additional time may be needed, but all matters will be resolved within 60 days at most.