Gaming should be a source of fun, not stress. KingPalace believes every member can play responsibly, and we're always here to support you along the way.
KingPalace's robust safeguards to keep your gaming experience safe
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a daily limit on how long you spend on the platform. Once the time is up, you'll be logged out automatically. This is the most effective way to keep excessive play in check.
Need a few days off? Set a cooling-off period from 1 day up to 6 weeks. During this time, you won't be able to log in or make any transactions.
If you feel gaming is becoming an addiction, activate self-exclusion for a period of 6 months to 5 years. This cannot be reversed — it is the strongest step you can take to protect yourself.
Your session will end automatically once you hit a set loss limit. We recommend all members enable this tool to help manage financial losses.
Pop-up notifications will appear at regular intervals showing how long you've been playing and how much you've won or lost — keeping you informed and helping you make mindful decisions.
KingPalace's Commitment: We're more than just a gaming platform — we care about your wellbeing and peace of mind. Responsible gaming isn't just a rule for us; it's part of who we are.
Responsible gaming means enjoying gaming as a form of entertainment — not as a central part of life or a way to solve problems. At KingPalace, responsible gaming is built on three core principles: awareness, control, and balance.
Awareness means knowing that gaming is a risky activity where losing is always a possibility. Control means making your own decisions about time and money. Balance means keeping gaming as one part of your life — not all of it.
We continuously work to build a culture of responsible gaming at KingPalace. Our support team, technology, and policies are all designed with your safety and well-being in mind.
Problem gaming tends to develop gradually, so it's important to catch the signs early. Pay attention if you notice any of the following:
Keep in Mind: If you notice these signs, it's not a weakness — it's a health issue, and it can be addressed. KingPalace is always here for you.
Follow these simple guidelines for a consistently great experience at KingPalace:
These tips may seem simple, but following them consistently keeps gaming enjoyable. KingPalace wants you to feel good after every session.
The questions below will help you reflect on your gaming habits. Answer each one honestly:
If you answered "Often" or "Always" to 2 or more questions, we recommend speaking with our support team or activating a cooling-off period or self-exclusion.
You can activate any of these tools at any time from your account settings. They are completely confidential and free to use.
Daily / weekly / monthly limits. Reductions take effect immediately; increases require a 24-hour waiting period.
Set a daily session time limit. You'll be logged out automatically when time is up.
Take a break for 1–42 days. No logins or transactions while the period is active.
6 months to 5 years. Our strongest available protection measure.
Your session ends automatically once you reach a set loss amount.
A session report pop-up appears every 30 minutes. Stay informed and make conscious decisions.
To activate these tools, log in to your account and go to "Settings → Responsible Gaming". If you need assistance, reach out via live chat.
Gaming addiction affects not just the individual, but the entire family. If someone close to you is concerned about your gaming, they should:
KingPalace allows you to add a trusted person as a "Trusted Contact" — someone who can speak with our support team on your behalf in times of crisis.
Family and friends are often the first to notice when someone needs help. Take their concerns seriously.
KingPalace is strictly for players aged 18 and above. Here's what we do to protect minors:
If there are children or teenagers in your household, we recommend installing parental control software on your devices to prevent them from accidentally accessing gaming platforms.
If you believe a minor has accessed your account, contact us immediately at support@kingpalace.click.
Asking for help takes courage. If you feel gaming is having a negative impact on your life, here's how to get support:
Our support team is available 24/7. Your privacy is fully protected.
Support@kingpalace.click — We'll respond within 24 hours.
Keep in Mind: Any responsible gaming request — whether it's setting limits, taking a break, or self-exclusion — is always handled by KingPalace as a top priority. No reason required.